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Special Assistant to CEO and COO

Supervisor: Chief Executive Officer

Overview: University Settlement is one of New York City's most dynamic social justice institutions, with an impressive legacy as the first settlement house in the nation. For 130 years, University Settlement has been an anchor in the low-income and immigrant communities where we work, offering pioneering programs in early childhood care and education, youth development, eviction prevention, literacy, theater and visual arts, senior services, and mental health. Each year, we engage over 40,000 New Yorkers through our network of 32 sites in Manhattan and Brooklyn. Our mission is to empower residents by building on their strengths through comprehensive, quality services that meet the current needs of the community; innovation that anticipates future needs; and advocacy to improve the community as a whole.

The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for nearly 11,000 New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.

A major initiative within The Door, Broome Street Academy is a unique charter high school that prepares New York City's most vulnerable youth for a successful future through rigorous academics paired with supports of The Door.

The Special Assistant reports directly to the CEO and plays a key role in managing the CEO's and COO's day-to-day affairs. This role interfaces with many of the agencies' stakeholders – the executive directors of the two organizations, board members, board assistants, agency administration, government and private funders and senior management team. The assistant coordinates day-to-day operations of the administrative office, supports the senior management team in executing special projects, and is the CEO's and COO's overall administrative partner.


  • Responsible for providing administrative support to the Chief Executive Officer and Chief Operating Officer
  • Act as liaison between the CEO and the Board of Directors of The Door and University Settlement
  • Manage the CEO's and COO's calendar; coordinate appointments and meetings and assist with travel arrangements
  • Work closely with the Executive Directors and senior management staff on agency operations and special projects as assigned
  • Manage the administrative office operations and act as liaison for Facilities, Finance, Human Resources, Development and Information Systems
  • Other duties as assigned by CEO, COO and senior management
  • Serve as member of the Administrative employee engagement committee


  • Bachelor's Degree required
  • Minimum 2 years' administrative experience supporting senior management preferred
  • Familiarity with our agencies' missions and the social service model
  • Proven project management ability
  • History of success in roles requiring creative and critical thinking
  • Ability to demonstrate exceptional organizational and interpersonal skills across a range of tasks and audiences
  • Ability to work independently, demonstrate sound judgment, multi-task and take initiative
  • Strong proficiency in MS Office, including Word, Excel, Access and Outlook
  • Very good writing, speaking and telephone communication skills

Hours: 35 hours weekly

Salary: Commensurate with experience, plus generous benefits

Contact: Submit cover letter and resume to APPLY

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