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Manager of Information Services

Supervisor: Managing Director of Information Systems and Analytics

Overview: University Settlement is one of New York City's most dynamic social justice institutions, with an impressive legacy as the first settlement house in the nation. For 130 years, University Settlement has been an anchor in the low-income and immigrant communities where we work, offering pioneering programs in early childhood care and education, youth development, eviction prevention, literacy, theater and visual arts, senior services, and mental health. Each year, we engage over 40,000 New Yorkers through our network of 32 sites in Manhattan and Brooklyn. Our mission is to empower residents by building on their strengths through comprehensive, quality services that meet the current needs of the community; innovation that anticipates future needs; and advocacy to improve the community as a whole.

We are seeking a Salesforce administrator to join the Information Systems and Analytics team. The ideal candidate is an innovative and strategic thinker with strong attention to detail, and is experienced in providing operational assistance and implementing data management systems. This person will manage small- and large-scale in-house Salesforce implementations and work collaboratively with program teams to develop agency-wide data metrics and evaluation tools.


  • Creatively work with teammates, program teams, and external consultants to design innovative technology solutions to measure progress toward agency and program goals
  • Support an agency culture shift towards one which embraces evaluation as a method for learning and continuous improvement
  • Serve as an internal expert on Salesforce and other third party tools
  • Provide technical understanding of data structures and data modeling
  • Collaborate with program staff and other teams on process improvements to improve data quality
  • Develop methods to collect and analyze program data and metrics to evaluate program performance and quality, both within and across programs 
  • Integrate data across platforms to streamline reporting to external agencies 
  • Perform administrator functions such as user management, profiles, roles, permissions, configuration, declarative automation, and storage management
  • Identify and resolve data and/or system issues that affect multiple programs across the agency
  • Design, develop, and manage reports and dashboards to ensure that employees at all levels of the organization have the information they need to make decisions
  • Create and maintain training materials and internal documentation for policies
  • Other functions and responsibilities as assigned by supervisor

Skills and Knowledge:

  • Strong analytical, organizational and problem solving skills
  • Attention to detail and adherence to department policies and procedures
  • Ability to interface and work well with all levels of staff while maintaining confidentiality
  • Excellent customer service and communication skills
  • Knowledge of Apex, Lightning, and Visualforce preferred
  • Advanced SQL administration skills a plus
  • Knowledge of SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) a plus

Education and Experience:

  • Bachelor's Degree in related field required
  • Salesforce certified professional required

Hours: Full time

Salary: Commensurate with experience

Contact: Submit resume and cover letter to APPLY

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