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Chief Operating Officer

Supervisor: Chief Executive Officer

University Settlement Society of New York is one of New York City's most dynamic human services institutions, with an impressive legacy as the first settlement house in the country, serving over 40,000 New Yorkers with a range of critical social services at 31 sites across Manhattan and Brooklyn. Together, these sites offer a comprehensive network of programs that includes quality early childhood programs, afterschool and youth development programs, extensive mental health services, eviction prevention and benefits assistance, adult literacy, arts enrichment programs, support for the aging, and community center resources. In total, University Settlement operates $40 million in programming.

The Door, founded in 1972, The Door is New York City's premiere youth development organization, providing comprehensive support to 10,000 vulnerable New Yorkers ages 12 to 24 each year. Our integrated programs – quality health and wellness care, innovative education and career programs, essential legal services, runaway and homeless youth support, and cutting-edge arts opportunities – are under one roof and all for free. The Door's mission is to empower young people to reach their potential by providing comprehensive youth services in a diverse and caring environment. We recognize the importance of working beyond a young person's vulnerabilities to help them develop connections to positive, supportive relationships and challenging, meaningful experiences.

In partnership with and co-located at The Door, Broome Street Academy is a unique charter high school that prepares New York City's most vulnerable youth for a successful future through rigorous academics paired with supports of The Door. Broome Street Academy serves 330 students annually in grades 9 – 12.

The Chief Operating Officer (COO) will report directly to the CEO providing operational and strategic oversight across The Door and University Settlement. The COO will manage the centralized, institutional support teams of the Administrative office – Human Resources, Finance, Development, Facilities and IT – and will direct the heads of these departments to ensure quality services and increased operational efficiencies after a period of rapid growth for all three organizations. The current operating budget for the three organizations is $70 million. The COO will partner with the Executive Directors of both The Door and University Settlement on all aspects of the Agencies' non-program operations and will be the primary conduit between the Administrative and Program teams.


  • Work directly with the CEO to oversee the institutional support functions of Human Resources, Facilities, Finance, Information Technology and Development
  • Manage monthly and annual priorities of the Administrative office
  • Partner with the CEO and Executive Directors on all issues related to strategic planning, program expansion, and overall organizational growth and strategy
  • Along with the CEO, participate in the strategic planning process as an integral member of the senior management team
  • Manage and direct the IT function including technology maintenance for sites across agencies; work to develop infrastructure, purchasing and technology strategy
  • Manage and direct the Development and Communications team responsible for generating $70 million in total operational revenue. Oversee the development of special events and external communications
  • Manage and direct the Finance team consisting of Payroll, Grants Management and Purchasing; work to refine financial management infrastructure and plan short and long-term, sustainable strategies including revenue generation
  • Manage and direct the Facilities department consisting of multiple sites in Brooklyn and Manhattan; plan and facilitate capital projects, facilities operations, maintenance and new construction
  • Manage and direct the HR team providing support to approximately 1,200 employees across agencies; work to develop retention, recruitment, and talent management strategies, organizational policies and assist in resolving employee relations issues
  • Work with CEO to manage interaction between agencies and boards of directors


  • Master's degree in Business, Law or Public Policy strongly preferred
  • Thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, fundraising and marketing; experience in health care reimbursement a plus 
  • 7-10 years' experience managing complex administrative and operational functions in non-profit environments
  • Strong analytical, administrative, and written and oral communication skills
  • Excellent interpersonal skills with experience collaborating in a multi-disciplinary, diverse team 
  • Ability to work independently, assess priorities, take initiative, handle multiple assignments, and meet deadlines 
  • Demonstrated commitment to social justice and the missions of our agencies

Salary: Commensurate with experience plus generous benefits package

Hours: Full time

Application Instructions: Submit cover letter and resume to: APPLY
Applications without cover letter will not be considered

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