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Program Director, Village View NORC

Supervisor: Associate Executive Director 

Overview: University Settlement is one of New York City's most dynamic social justice institutions, with an impressive legacy as the first settlement house in the nation. For 130 years, University Settlement has been an anchor in the low-income and immigrant communities where we work, offering pioneering programs in early childhood care and education, youth development, eviction prevention, literacy, theater and visual arts, senior services, and mental health. Each year, we engage over 40,000 New Yorkers through our network of 32 sites in Manhattan and Brooklyn. Our mission is to empower residents by building on their strengths through comprehensive, quality services that meet the current needs of the community; innovation that anticipates future needs; and advocacy to improve the community as a whole.

University Settlement's Neighborhood Center, serving Manhattan's Lower East Side, offers a robust menu of services to a diverse population of older adults aged 60 and older at three locations in the neighborhood. The multi-service program provides case assistance, meals, health and wellness activities, recreational and educational activities, and non-traditional mental health supports.

The Program Director will be located at the Village View NORC program, located at 175 East 4th Street to provide daily planning, support, and monitoring of all programming at this location.


  • Program planning, implementation, and monitoring to ensure high-quality services aimed at keeping older adults, healthy, happy, connected, and as full participants in their community
  • Monitor staff performance levels with respect to contract mandates, workloads, and program quality
  • Conduct participant outreach and intakes
  • Case management for participants including: benefit and entitlement applications, referrals, advocacy, and crisis intervention
  • Timely reporting to all funders and partners
  • Data entry to monitor older adults' participation and program outcomes
  • Open and close the facility and ensure the center is clean, welcoming, and well maintained;
  • Schedule and report any facilities issues to the appropriate parties
  • Network and develop relationships with outside partners, shareholders, and the board
  • Keep extermination, AED, Fire Drill, and other logbooks up to date
  • Support integration of all older adult services throughout the organization and within the Neighborhood Center and Satellite sites through participation in LEARN, Social Service, and coalition meetings
  • Supervise volunteers and interns
  • Other duties as assigned by supervisor


  • Bachelor's Degree in Social Work or related field required; Master's in Social Work or related field strongly preferred
  • 2 - 4 years of experience working with older adults
  • Knowledge of gerontology
  • Supervisory experience preferred
  • Bilingual in Cantonese, or Mandarin, or Russian, or Polish or Ukrainian (spoken and written)
  • Excellent computer and organizational skills
  • Excellent verbal and written communication skills
  • Creative, innovative, and flexible

Salary: Commensurate with experience. Excellent benefits package.

Hours: 35 hours per week

Contact: Submit cover letter and resume to APPLY

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