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Adult Literacy Counselor

Overview: University Settlement is one of New York City's most dynamic social justice institutions, with an impressive legacy as the first settlement house in the nation. For 130 years, University Settlement has been an anchor in the low-income and immigrant communities where we work, offering pioneering programs in early childhood care and education, youth development, eviction prevention, literacy, theater and visual arts, senior services, and mental health. Each year, we engage over 40,000 New Yorkers through our network of 32 sites in Manhattan and Brooklyn. Our mission is to empower residents by building on their strengths through comprehensive, quality services that meet the current needs of the community; innovation that anticipates future needs; and advocacy to improve the community as a whole.

The Adult Literacy Program provides ESOL and Technology classes to immigrant adults in New York City. University Settlement provides a comprehensive network of services to over 10,000 people of all ages lining in the Lower East Side. Its broad network of activities includes adult literacy classes, mental health counseling and intensive case management; group and family day care; support services to the formerly homeless; after-school and summer camp for children and teens; a senior center and a credit union.


  • Provide counseling, case management, academic advisement and other adult education supports such as employment counseling, re-entry, or immigration support
  • Assess needs and develop students' individual education plans
  • Become familiar with providers, partner agencies and programs in order to help students with referrals to other training programs and other education programs
  • Work with teachers and other staff to ensure that students meet program requirements
  • Do follow-up and outreach to help students be successful in job and educational outcomes
  • Help students prepare and polish resumes
  • Conduct mock job interviews with students and assist them in formulating appropriate responses
  • Assist students in developing workplace "soft skills" such as active listening, asking for and providing feedback, and forming constructive relationships with colleagues and supervisors
  • Foster students' understanding of immigrants' and workers' rights
  • Promote multi-generational learning in the home and assist students in becoming more involved in their children's and grandchildren's education
  • Help parents navigate the NYC public school system
  • Communicate and plan with students to overcome barriers to learning
  • Work with teaching staff to ensure that student goals are being met and that necessary skills are being taught
  • Organize and lead field trips which have an educational focus
  • Communicate with students and members of the community in other languages to help them better understand our program and other Literacy Zone
  • Translate materials into other languages
  • Attend ASISTS training and be able to enter data into ASISTS database
  • Assist in data collection and analysis to identify new areas for program development and new pathways including transition and post-secondary training
  • Track progress of student achievement and attainment of NRS goals
  • Maintain attendance and performance records for students
  • Attend 14 hours of RAEN professional development
  • Attend State-mandated Literacy Zone Conferences
  • Network with Literacy Zone collaborators to ensure that Literacy Zone objectives are met
  • Managing referral systems with internal and external service providers to overcome student barriers and to ensure students goals are being met
  • Other duties as assigned by supervisor


  • B.A. degree
  • Bilingual Mandarin Chinese, Cantonese or Fujianese preferred. Spanish, Bengali, or Urdu a Plus.

Hours: FT 35 hours per week, daytime and afternoon/evening positions available

Salary: Low 40s, plus generous benefits


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