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Program Coordinator

Supervisor: Program Director

Overview: University Settlement is one of New York City's most dynamic social justice institutions, with an impressive legacy as the first settlement house in the nation. For 130 years, University Settlement has been an anchor in the low-income and immigrant communities where we work, offering pioneering programs in early childhood care and education, youth development, eviction prevention, literacy, theater and visual arts, senior services, and mental health. Each year, we engage over 40,000 New Yorkers through our network of 30 sites in Manhattan and Brooklyn. Our mission is to empower residents by building on their strengths through comprehensive, quality services that meet the current needs of the community; innovation that anticipates future needs; and advocacy to improve the community as a whole.

The Program Coordinator provides direct services to families and individuals at risk of homelessness and eviction, including outreach, counseling, advocacy with landlords, housing programs, public and private benefit systems and in Housing Court, assistance with concrete needs, long-term planning, and crisis intervention. In addition, the Program Coordinator provides task supervision to Case Managers off-site at US's Ingersoll Community Center, assists the Program Director with quality control and completion of case management and group plans, and identifies emerging community needs to assist with the development of responsive programming to meet those needs and to ensure housing and financial stability for community members.


  • Perform outreach, intake, on-going assessment, and develop individualized, goal-oriented service plans to enhance housing, financial and family stability.
  • Assist individuals in achieving goals through on-site and home-based support; provide advocacy, information, and referral concerning health, housing, public entitlements, family functioning, harm reduction, and other system issues or service needs; assist participants in the development and use of personal and community resources; teach and enhance problem-solving and self-advocacy skills
  • Mediate with landlords to achieve repairs, prevent evictions, and solve other housing problems; accompany tenants to Housing Court and advocate for fair outcomes to prevent eviction and achieve safe housing conditions
  • Assist with the organization and implementation of groups for NYCHA residents on various topics related to financial literacy and tenants' rights and responsibilities while living in public housing.
  • Coordinate with the Project Home Director to ensure quality control and completion of case management and group plans for the case managers at the Ingersoll Center.
  • Provide crisis intervention and counseling, rotating 24-hour beeper coverage
  • Document all services provided to clients in writing; keep client files up to date, and provide regular statistical reporting on outcomes
  • Participate in developing and evaluating programs and the development of new initiatives
  • Assist in program planning, research, to address emerging needs and community trends
  • Provide peer coaching on housing cases, and leadership on the integration of various initiatives at Project Home and throughout the Settlement regarding these issues
  • Perform other tasks consistent with this job description as assigned by the Director


  • Master's in a social service related field preferred
  • At least four years experience in Housing, Eviction Prevention,
  • Bi-lingual (Spanish/English or Chinese/English) preferred
  • Excellent communication skills (verbal and written), including mediation and negotiation skills
  • Strong organization skills and follow-through
  • Knowledge of Housing Court, social welfare systems in New York City and the various dimensions of working with Public Housing
  • Excellent group facilitation, program implementation, and leadership development skills
  • Ability to work within a culturally diverse community and as part of a team; tenacious advocacy skills and a commitment to "case to cause" direct services perspective

Hours: 35 hours/week, generally business hours but flexibility required for emergency services and engagement with working people

Salary: 50K plus generous benefits

Contact: Submit resume and cover letter as  PDF APPLY

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