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Case Manager- Cantonese required

Supervisors: Program Director

Overview: University Settlement is the recipient of Community Development Block Grant – Disaster Recovery funding from the New York State Governor's Office of Storm Recovery (GOSR) to implement disaster recovery services in the assigned Lower Manhattan NY Rising Community Centers. The purpose of the program is to provide local residents recovery information, support in recovery efforts, and the ability to receive recovery services in a centralized location in the aftermath of Superstorm Sandy. In fulfillment of the grant requirements, University Settlement is seeking a qualified individual to fill the position of Case Manager to work in the delivery of "Housing Counseling" services. The program combines the following services: homelessness prevention for families and individuals at-risk of eviction; general short-term housing and social services; and leadership development and advocacy groups; We are part of University Settlement, a community-based, multi-service agency that has served the Lower East Side and Chinatown communities since 1886.

The Case Manager provides direct services to families and individuals facing housing instability and/or are dealing with a wide range of housing issues including eviction, lack a repairs, lease issues, lack of tenants' rights information, maintenance of housing subsides, and assistance with emergency housing issues to name a few . Direct services include tenants' rights counseling, landlord /tenant mediation, advocacy in court or hearings and to secure/maintain benefits and entitlements, and crisis intervention.


  • Perform outreach, intake, on-going assessment, to understand tenants' needs and plan next steps to address housing needs.
  • Mediate with landlords to achieve repairs, prevent evictions, and solve other housing problems; accompany tenants to Housing Court and advocate for fair outcomes and achieve safe housing conditions
  • Assist with programmatic outreach and community education around housing issues
  • Provide crisis intervention and counseling, rotating 24-hour emergency cell phone coverage
  • Document all services provided to clients in writing; keep client files up to date; and provide regular statistical reporting on outcomes
  • Coordinate with Project Home and other University Settlement staff for quality control and integration of services
  • Assist in designing documents or forms for record-keeping and outreach purposes; assist in program planning, evaluation and administration
  • Assist in outreach and implementation of special projects related to community leadership development, agency advocacy, housing organizing activities, and/or local/state campaigns to address social justice issues at a more macro-level.
  • Conduct outreach to participants, community organizations and housing linkages
  • Perform other tasks consistent with this job description as assigned by the Director


  • Bachelor's degree required (Social Work or related major preferred, but not required)
  • Bilingual in Spanish, Cantonese, or Mandarin required
  • Excellent communication skills (verbal and written)
  • Organization and follow-through
  • Knowledge of housing and social welfare systems in New York City
  • Ability to work within a culturally diverse community and as part of a team
  • Tenacious advocacy skills and a commitment to "case to cause" direct services perspective

Hours: 35 hours a week

Salary: Mid to High 30s plus generous benefits package

Contact: Submit cover letter and resume to the link below:

Equal Opportunity Employer:
University Settlement is an equal opportunity and affirmative action employer. It provides equal opportunity and prohibits discrimination against all employees and applicants based upon race, color, sex, sexual orientation, gender identity, creed, national origin and ethnic origin, age citizenship, disability, marital status, sexual orientation, veteran status, or any other legally protected status.

University Settlement strongly encourages Section 3 residents to participate in this hiring effort.

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