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Family Assistant

Supervisor: Director of Family Services

Overview: University Settlement is one of New York City's most dynamic social justice institutions, with an impressive legacy as the first settlement house in the nation. For 130 years, University Settlement has been an anchor in the low-income and immigrant communities where we work, offering pioneering programs in early childhood care and education, youth development, eviction prevention, literacy, theater and visual arts, senior services, and mental health. Each year, we engage over 40,000 New Yorkers through our network of 32 sites in Manhattan and Brooklyn. Our mission is to empower residents by building on their strengths through comprehensive, quality services that meet the current needs of the community; innovation that anticipates future needs; and advocacy to improve the community as a whole.

The Early Childhood Centers located at 184 Eldridge Street in the Lower East Side, 565 Livonia Ave in East New York, Brooklyn, and 71 Lincoln Place in Park Slope serve children from 2 years to 5 years using the "Dual Model" for serving Head Start and Child Care eligible children and their families. Following Head Start Performance Standards the program aims at providing comprehensive early childhood care and education including health, nutrition, mental health and school readiness curricula and measurements to address achievement gaps. Family services are fully integrated into each aspect of the program to ensure full participation from families. The three centers are funded through an Early Learn award from NYC Administration for Children Services and Private Foundations.


Case Management

  • Conduct intake/enrollment of children
  • Assess strengths and needs of families and facilitate referrals and follow-up of referrals
  • Assist families with family goal setting and follow-up
  • Work with families of children with special needs; attend case conferences & follow-up meeting
  • Maintain complete, confidential and up to date documentation of family files
  • Maintain/update children's health files with the Nurse Consultant
  • Inform families about community resources, including access of services

Social Service Database System/Salesforce

  • Maintain and monitor database, ensuring all information is kept current
  • Determine eligibility and follow-up on re-certification for Child Care
  • Maintain and update waiting list

General Program Assistance

  • Assist with parent involvement activities including meetings, workshops and special events
  • Assist with implementation of the program evaluation process
  • Assist with outreach and recruitment of children
  • Attend meetings, trainings or workshops off or on site
  • Assist in the classrooms and conduct home visits
  • Perform general office duties
  • Perform other duties as assigned by supervisor


  • Bachelor's preferred; Associate's required
  • Experience working with children and families
  • Bilingual Spanish/English required
  • Must have excellent computer skills with knowledge of Microsoft excel, access and word

Hours: Full time 35 hours per week

Salary: High 20's plus benefit package


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