back to employment listing

Crisis Specialist

Supervisor: Director of Care Coordination Services 

Overview: University Settlement is one of New York City's most dynamic social justice institutions, with an impressive legacy as the first settlement house in the nation. For 130 years, University Settlement has been an anchor in the low-income and immigrant communities where we work, offering pioneering programs in early childhood care and education, youth development, eviction prevention, literacy, theater and visual arts, senior services, and mental health. Each year, we engage over 40,000 New Yorkers through our network of 31 sites in Manhattan and Brooklyn. Our mission is to empower the individuals we serve through comprehensive, quality services that strengthen families and meet the current needs of the community.

New York State's Medicaid Health Home initiative offers care management for beneficiaries with intensive, high-cost service needs. The health home model provides the basis for unified systems of care to coordinate and integrate physical and behavioral health care, chemical dependence treatment, and social services provided to health home members. The target population is: children/youth ages 0 - 21 who have: two or more chronic conditions or one single qualifying condition of Serious Emotional Disturbance (SED) or HIV/ AIDS or Trauma/at risk for another condition. The Crisis Specialist will provide crisis intervention, prevention, and resolution at home and community based environments.


  • Provide crisis intervention to children in the community and home environments with SED, Complex Trauma or other illnesses
  • Companionship during a crisis period is expected to reduce the need for emergency admissions
  • Provide comprehensive care management, care coordination, health promotion, transitional care, referrals to community and social support services, and use of health information technology to link services as needed
  • On-call rotation duties, and coverage as needed
  • Other duties assigned by the supervisor


  • BA in a social sciences or social work required
  • 2 years of experience working or volunteering with children with special needs and their families
  • Ability to work amongst diverse social, cultural, and economic groups
  • Good written, verbal, and listening skills
  • Proficiency with using Electronic Health Records (EHR)
  • Strong time management skills
  • Bilingual a plus 
  • Must demonstrate ability to engage hard-to-reach populations
  • Ability to participate as a team player is a must

Salary: $22 an hour

Hours: 17 hours

Contact: Submit cover letter and resume to: APPLY

back to employment listing


  Home | Job Opportunities | Site Map